Refund policy

72-Hour Examination Period & Returns

We want buyers to have a reasonable opportunity to inspect an instrument after delivery. Instruments may be returned provided you contact Darkwater Guitar Co. within 72 hours of the carrier-confirmed delivery time to request a return authorization.

Once a return is authorized, the item must be shipped back within 2 business days, unless other arrangements are made with us.

Returned items must be in the same condition in which they were received and must include any case, gig bag, paperwork, accessories, or other items included with the sale.

For discretionary returns — including change of mind, buyer’s remorse, feel, tone, weight, setup preference, or other personal considerations — the buyer is responsible for insured return shipping.

For orders that originally included free shipping, the actual cost of the original outbound shipping label will be deducted from the refund. This reimburses the shipping expense incurred to send the order and is not an additional restocking fee.

Optional expedited shipping charges are non-refundable.

Listing Accuracy & Resolution of Issues

We make every effort to describe and photograph each instrument accurately, including meaningful wear, modifications, repairs, and other relevant details.

Because our inventory consists primarily of used and vintage instruments, normal signs of age, minor cosmetic imperfections, setup preferences, and other subjective characteristics should be expected and do not, by themselves, constitute a listing error.

If you believe we made a material factual error or omitted a significant condition issue, please contact us within the 72-hour examination period. We will review the concern and work toward an appropriate resolution.

For minor or correctable issues, Darkwater Guitar Co. reserves the right to offer a reasonable remedy — including reimbursement for repair or adjustment, or an agreed-upon partial refund — in lieu of accepting a return.

Refunds

Approved refunds are issued after the returned item has been received and inspected. Refunds are made to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

If you believe an approved refund has not been received within a reasonable period, please contact us through the Contact page on our website.

Return Address

Do not send an item back without prior authorization. The appropriate return shipping address and instructions will be provided when your return is approved.

Mandatory Consumer Rights

Nothing in this policy limits any consumer rights that cannot legally be waived or restricted. If applicable law gives you additional cancellation, withdrawal, conformity, refund, or return rights, those rights apply in addition to this policy and supersede any shorter limitation stated above where required by law.